Narva Software SOC 2 Readiness in Record Time with Axipro

Featured Partner

Vanta

Product

SOC 2

Industry

IT Services and IT Consulting

Company size

2-10 employees

Location

Kerpen, Germany

Narva Software SOC-2 Readiness Axipro

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Narva Software, a leading Atlassian partner based in Germany, achieved SOC 2 readiness faster than expected, thanks to Axipro’s expert guidance and structured approach.
With a clear plan, hands-on support, and seamless collaboration, the Narva Software SOC 2 readiness journey became smooth, efficient, and stress-free.
If you’re preparing for SOC 2 and want a faster, less stressful path, this success story will show you how.

About Narva

Narva Solutions UG, known as Narva Software, is headquartered in Kerpen, Germany.
The company builds innovative apps for Jira and Confluence, helping teams work smarter, collaborate better, and manage projects with greater efficiency.

Their solutions include:

  • Embedding external content into Confluence for richer documentation.
  • Exporting Confluence content quickly for sharing and reporting.
  • Enhancing Jira workflows with pre-built templates and labels.
  • Adding advanced capabilities to Confluence, such as LaTeX formula support.

Serving a global customer base, Narva Software is committed to delivering tools that make teamwork simpler and more effective.
When the time came to pursue SOC 2 compliance, they knew they needed a partner who could make the process clear, fast, and painless.

The Compliance Challenge

For Narva Software, achieving SOC 2 readiness was more than a checkbox. It was a way to strengthen customer trust, open doors to enterprise contracts, and demonstrate a strong commitment to data security.

However, the path to compliance came with challenges:

  • Understanding Vanta and configuring it for SOC 2 requirements.
  • Creating and refining the right security and operational policies.
  • Coordinating efforts without disrupting daily business operations.

They needed end-to-end guidance, a partner who could simplify the process while ensuring every requirement was met.
If this sounds familiar, you’re not alone. Many fast-growing companies face these same hurdles before they find the right compliance partner.

Why Narva Software Chose Axipro

Narva Software selected Axipro because of our proven record in helping companies achieve SOC 2, ISO 27001, HIPAA, and GDPR compliance.
As the Most Reviewed DRATA Partner, we are known for delivering results with speed, precision, and minimal disruption to business operations.

Our approach goes beyond simply “getting the badge.” We focus on building a compliance framework that strengthens operations and supports long-term growth.
For Narva Software’s SOC 2 readiness, they wanted a trusted partner who could own the process from start to finish, and that’s exactly what we delivered.

The Axipro Solution

We began by creating a structured, milestone-driven plan tailored to Narva Software’s timeline and business priorities.
Each stage was designed to make progress measurable and predictable.

Our team:

  • Guided Narva Software step-by-step through the Vanta platform.
  • Assisted in creating and refining the required SOC 2 policies.
  • Provided templates, best practices, and direct implementation support.
  • Coordinated closely with audit partner Johanson Group to ensure full readiness.

Because the plan was crystal clear, the Narva Software SOC 2 readiness process moved quickly, allowing their team to stay focused on building great products.
If you’ve been delaying compliance because it feels overwhelming, imagine what your team could accomplish with this kind of structured support.

Results Achieved

Narva Software reached full SOC 2 readiness faster than anticipated. The process delivered:

  • Well-documented and fully implemented security policies.
  • Confidence in meeting every SOC 2 requirement.
  • A smooth handoff to the audit partner with no last-minute issues.

With compliance in place, Narva Software is now positioned to attract more enterprise clients and strengthen its market credibility.
Fast compliance, minimal disruption, and zero guesswork, that’s the Axipro difference.

Customer Satisfaction

Narva Software expressed genuine satisfaction with the results.
They appreciated how the SOC 2 readiness process was not only fast but also well-organized and easy to follow.
The team highlighted Axipro’s clear guidance, efficient use of the Vanta platform, and ability to keep the project on track without slowing down their core development work.

In their words, the journey to compliance felt “smooth, structured, and surprisingly quick” — exactly the outcome they were hoping for.

Your Compliance Success Story Starts Here

The Narva Software SOC 2 readiness success demonstrates what’s possible when expert guidance meets proven processes.
At Axipro, we help businesses achieve SOC 2, ISO 27001, HIPAA, and GDPR compliance faster, with less stress, and without sacrificing productivity.

Whether you’re starting your first compliance project or preparing for a renewal audit, we can help you build the right roadmap and get you there with confidence.

CMMC Enclave: What It Is, How It Works, and Whether It's Right for You

CMMC Enclave: What It Is & How It Works

Defense contractors handling Controlled Unclassified Information now face a choice that shapes their entire compliance budget: lock down the whole organization, or draw a tight boundary around CUI and protect only that. The second path is kown as the CMMC enclave. For many companies in the Defense Industrial Base, it is the faster, more affordable, and more operationally sensible route to certification, but only if it is scoped and implemented correctly. This article explains what a CMMC enclave is, how it differs from enterprise-wide compliance, and what it takes to build one that will actually hold up under assessment. What Is a CMMC Enclave? A CMMC enclave is a logically or physically isolated segment of your IT environment where all CUI is processed, stored, and transmitted. Everything inside the enclave boundary is in scope for a CMMC assessment. Everything outside is not. Think of your company as a building. The enclave is a locked, monitored room inside it. Only specific people are authorized to enter, all activity within the room is logged, and the security controls governing the room are documented and continuously enforced. The rest of the building operates normally, unaffected by the rigorous controls applied inside. The concept is explicitly supported by DoD guidance. The CMMC Level 2 Scoping Guide states that organizations “may limit the scope of the security requirements by isolating the designated system components in a separate CUI security domain.” That isolation can be achieved through physical separation, logical separation, or a combination of both. How a CMMC Enclave Differs from Enterprise-Wide Compliance Enterprise-wide compliance means applying all 110 NIST SP 800-171 controls across your entire organization: every endpoint, every user account, every application that touches any part of your network. That is the default interpretation many contractors start with, and it is expensive. A larger scope means more assets to harden, more users to train, more systems to document, and a bigger, more complex assessment. An enclave approach inverts the logic. Instead of bringing the whole organization up to CMMC Level 2 standards, you identify the minimum set of systems and users that genuinely need to touch CUI — and you apply full controls to only that subset. The result is a smaller, focused compliance footprint. The financial difference is real. Published case studies show that well-scoped enclaves reduce CMMC implementation costs by 20 to 45 percent compared to enterprise-wide approaches. A 40-person manufacturer, for example, reduced its projected CMMC implementation cost from $140,000 to $78,000 by migrating CUI into a cloud-based enclave. The savings compound: fewer assets to secure, fewer people to train, a smaller assessment scope, and lower ongoing maintenance costs year after year. Physical Separation vs. Logical Separation in a CMMC Enclave The DoD’s own scoping guidance is clear that security domains may use physical separation, logical separation, or a combination of both. Understanding the difference matters because your choice affects architecture, cost, and how an assessor will evaluate your boundary. Physical separation means CUI assets live on dedicated hardware, in a separate room or cage, disconnected from general-purpose networks at the cable level. It is the most defensible form of separation, but it also carries higher hardware costs and operational overhead. For some regulated environments — particularly those subject to Level 3 requirements or handling the most sensitive categories of CUI — physical separation may be necessary. Logical separation uses network segmentation, firewall rules, VLANs, and access controls to isolate CUI assets within a shared physical infrastructure. It is cheaper, faster to implement, and the more common approach for CMMC Level 2 enclaves — but it requires architectural rigor. A VLAN boundary that is not technically enforced, or a firewall rule that permits general IT traffic to reach CUI systems, will not hold up during assessment. A critical point the DoD has reinforced in its updated FAQ guidance: logical separation must be provable and documented. Saying you have logical separation is not enough. You need enforceable architecture, tested configurations, and the documentation to demonstrate both. Important: A common mistake is treating logical separation as a policy statement rather than an architectural fact. Assessors will test your boundary controls, not just read your System Security Plan. If traffic can flow between your corporate network and your CUI enclave — even indirectly — the enterprise network may be pulled into scope. Why CMMC Scoping Matters Before Choosing an Enclave Approach Scoping is the decision that determines everything downstream: which systems you secure, which employees you train, how much the assessment costs, and how confident you can be that you will pass. Getting it wrong in either direction creates problems. Over-scoping wastes money. If your compliance boundary includes systems that never touch CUI, you are paying to harden infrastructure that does not need it. Under-scoping is worse: if CUI flows through systems outside your declared enclave — shared email servers, unmanaged endpoints, a consumer file-sharing tool someone uses informally — your boundary is invalid and your assessment will fail. NIST SP 800-171 offers a useful framing: organizations “will not want to spend money on cybersecurity beyond what it requires for protecting its missions, operations, and assets.” Scoping is how you align security investment with actual risk. Every asset you can legitimately keep out of scope is a saving. How to Scope a CMMC Enclave Scoping starts with a single question: where does CUI actually go in your environment? The answer is usually more distributed than people expect. CUI flows through email. It lands in shared drives, project management tools, collaboration platforms, and sometimes personal devices. Before you can define an enclave, you need to map all of it. The DoD scoping process works through asset categories: CUI Assets (systems that directly process, store, or transmit CUI), Security Protection Assets (systems that enforce security functions for CUI assets), Contractor Risk Managed Assets, Specialized Assets (IoT, OT, test equipment), and Out-of-Scope Assets. Only Out-of-Scope Assets can be excluded from assessment — and to qualify, they must be provably isolated from CUI flows. The key

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SOC 2 Runbook: A Complete Guide

SOC 2 Runbook: A Complete Guide

A well-built SOC 2 runbook is the difference between a finding and a clean opinion. It converts the abstract language of a control into a sequence of actions someone actually performed, in a verifiable order, with a paper trail attached. Auditors do not fail companies for having incidents. They fail them for not being able to prove how those incidents were handled. This guide shows you how to build a runbook that holds up under scrutiny — covering what a SOC 2 runbook is, what makes it audit-ready, how it differs from a playbook, the components every runbook should include, the control areas where runbooks are expected, and how to keep them current between annual examinations. What Is a SOC 2 Runbook? A SOC 2 runbook is a documented, repeatable procedure that operationalises a specific SOC 2 control. Where a policy states what must happen and why, a runbook states exactly how: the trigger, the steps, the people, the systems touched, the evidence captured, and the sign-off that closes it out. Runbooks live closest to the engineers and operations staff actually doing the work. They are the layer auditors care about most because they are where the control either operates or fails. A well-written runbook turns a control objective into something testable, traceable, and survivable across staff turnover. SOC 2 Runbook vs. SOC 2 Playbook: Key Differences The terms get used interchangeably, but they describe two different artefacts. The cleanest distinction is scope and audience. Dimension Runbook Playbook Scope One specific procedure Multi-step strategy across functions Audience Engineers, on-call responders, operations teams Leadership, legal, communications, incident response coordinators Detail Level Commands, queries, exact tooling Decisions, escalation paths, stakeholder roles Example Isolating an affected EC2 instance using a documented AWS CLI command Coordinating a ransomware response across legal, PR, and law enforcement Length Short, tactical, and scannable Longer, narrative, and decision-oriented A mature SOC 2 programme uses both. The playbook frames the response. The runbook executes pieces of it. Why SOC 2 Auditors Expect Runbooks The AICPA’s Trust Services Criteria describe what auditors test, but at the level of objectives, not procedures. CC7.3 says you must respond to security incidents. It does not tell you how. The runbook is your answer to how. Auditors are looking for two things when they evaluate a control: that it was designed appropriately, and that it operated effectively across the audit period. Runbooks are how you show both. The document itself is the design. The completed runbook artefacts (tickets, logs, sign-offs, post-mortems) are the operating evidence. Which SOC 2 Trust Services Criteria Require Runbook Documentation Every Common Criteria area benefits from runbooks, but the strongest expectation sits in CC6 (logical and physical access), CC7 (system operations, including incident detection and response), CC8 (change management), and CC9 (risk mitigation, vendor management, and BCP/DR). For a deeper look at how these criteria are structured and what auditors are actually testing, the Trust Services Criteria breakdown is worth reading before you start mapping your runbooks. If your scope includes the Availability criteria, A1.2 and A1.3 will require runbooks for failover, restoration, and capacity management. Confidentiality and Privacy add data handling and retention runbooks on top. If you are still determining which criteria apply to your organisation, a structured gap analysis is the most reliable starting point. Why Your Organization Needs a SOC 2 Runbook The common failure pattern is not the absence of policies. It is the absence of a credible bridge between the policy and what people actually do at 2am during an incident. How Runbooks Demonstrate Control Effectiveness to Auditors Auditors sample. For a Type II report covering twelve months, they will pull a population of incidents, changes, access reviews, or vendor onboardings, and trace a sample of them end to end. Without runbooks, that trace usually breaks. Engineers describe what they did from memory, ticket histories are inconsistent, and the auditor has no baseline to test against. With runbooks, the auditor compares the documented steps to what actually happened in the artefacts. If the runbook says approval is required, the ticket should show it. If it says evidence must be retained for ninety days, the log should be there. The runbook turns a subjective conversation into an objective trace. Runbooks as Evidence: Avoiding the Audit Evidence Trap A specific failure mode is what practitioners call the evidence trap: the control exists, the team is doing the right thing, but nothing was captured at the time. Three months later, the SIEM has rotated the logs, the on-call engineer has left, and the only record is a Slack thread no one can find. Runbooks prevent this when they make evidence capture a step in the procedure itself, not an afterthought. A line in the runbook that reads export the relevant CloudTrail entries to the incident folder before remediation is what stands between you and a qualified opinion. Pro Tip: Build evidence capture into the runbook as a numbered step, not a footer note. Auditors test what is written. If “save the screenshot” is step 7, it gets done. If it is buried in a paragraph at the bottom, it usually does not. SOC 2 Type I vs. Type II: How Runbooks Support Each A SOC 2 Type I report assesses the design of controls at a single point in time. For Type I, the runbook itself, together with the policies it references, is most of what auditors need. Type II is a different beast. It tests operating effectiveness over a period (typically six to twelve months), and that is where runbooks earn their keep. Each completed run produces evidence: a ticket, a log entry, a screenshot, a signed approval. Over twelve months those artefacts become the case for control effectiveness. Without runbooks, evidence collection is reactive and full of gaps. With them, it is a byproduct of normal work. For a fuller picture of what to expect across both report types, the SOC 2 compliance checklist is a useful companion to this guide.   Core Components

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