Cloud Communications / Contact Center Software
51 – 200 employees
Dubai, UAE
Compliance is not a checkbox. It is a journey. For Ziwo, that journey meant moving beyond their ISO 27001:2013 certification and preparing for the future. They sought to modernize their security practices, reduce manual work, and align with updated international standards.
With Axipro providing advisory guidance, Drata powering automation, and Insight Assurance serving as the audit partner, Ziwo successfully transitioned its compliance program to meet ISO 27001:2022 requirements.
The outcome was a smooth certification process, completed without non-conformities, and a stronger foundation of trust with customers across the Middle East and beyond.
Ziwo is a leading cloud-native call center and customer experience (CX) platform. Headquartered in Dubai, with offices in Riyadh, Cairo, and Casablanca, Ziwo supports businesses across the MENA region and beyond.
Their platform helps organizations deliver secure, intuitive, and multilingual customer interactions. Industries served include:
As a trusted provider, Ziwo already held ISO 27001:2013 certification. As a trusted provider, Ziwo already held ISO 27001:2013 certification. But to keep pace with growth and evolving expectations, they chose to pursue ISO 27001:2022 compliance with advisory support from Axipro, while leveraging Drata for automation and working with Insight Assurance as their audit partner.
Ziwo’s leadership recognized that while ISO 27001:2013 kept them secure, it also came with challenges:
The goal was clear: transition smoothly to ISO 27001:2022, reduce administrative overhead, and empower their internal team to manage compliance more effectively. This meant choosing the right advisory, automation, and audit partners to guide the process.
Through this coordinated effort, Ziwo:
This achievement highlights Ziwo’s commitment to security and governance while also showcasing the value of advisory, automation, and audit working together.
“Thanks a ton for the smooth audit, team! It was a combined effort and great teamwork. We look forward to continuing this success in upcoming audits and certifications on behalf of Ziwo & management.” — Ziwo Management
The partnership delivered results that mattered. With Axipro’s support and Drata’s automation, Ziwo achieved:
This wasn’t just an upgrade, it was a transformation. Ziwo replaced administrative burden with operational efficiency. They gained trust, credibility, and a stronger security posture that customers value.
Thanks a ton for the smooth audit, team! It was a combined effort and great teamwork. We look forward to continuing this success in upcoming audits and certifications on behalf of Ziwo & management. — Ziwo Management
Ready to see the same results? Modernize your audits today with ISO 27001:2022 compliance with Axipro.
For Ziwo, selecting Axipro as an advisory partner was driven by the need for clarity and structure during the transition. They valued Axipro’s ability to:
Axipro’s role was not to certify or audit, but to act as a trusted advisor, helping Ziwo navigate the complexity of compliance and build confidence in their processes.
Compliance is not a one-time milestone. It evolves as standards change and organizations grow. Ziwo’s successful transition from ISO 27001:2013 to ISO 27001:2022 certification demonstrates the value of combining advisory guidance, automation, and independent auditing.
With Axipro as their advisory partner, Drata providing automation, and Insight Assurance serving as the audit partner, Ziwo strengthened its compliance program while ensuring alignment with international best practices. The result was a smooth certification process, completed with zero non-conformities, and an internal team better prepared to manage compliance moving forward.
For organizations looking to upgrade or begin their compliance journey, Axipro provides advisory support to help teams align with updated standards, adopt automation tools, and prepare confidently for audits.
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Ziwo worked with Axipro to move from ISO 27001:2013 to ISO 27001:2022 compliance with Axipro. The result was zero non-conformities,
